Help, Suggestions, Future of The D-Word

Help with The D-Word

  • Public

Difficulties with The D-Word? If you can't find the right answers on our Help page, please post in this topic. Ideas for future D-Word releases or projects can be posted here as well.

Mikal Jakubal
Pro

Doug, you know, the funny thing is that just after I made that last post, I couldn't get in at all. I had wanted to add a thank you note to Peter and the hosts for keeping this great site together. So, there, thanks!

P.S., seems to be working fine for me now. Yes, "It Works!" indeed.

Peter Gerard
Pro

All should be ironed out now. Technical details hidden below:

The "It Works!" message was related to DNS, as that's the default page on an Apache web server so if your DNS wasn't updating it was sending you to the wrong place temporarily.
Then there were some unexpected errors due to some testing that I didn't know was going on and that broke the topics list. I fixed that. Then I adjusted the memory-balancing to better handle our load.
If you were on the site at the same time as I was making small changes it could have given you occasional "bad response" errors. But now all seems fine.

I get an email every time something goes wrong. On the old server I'd get them daily (primarily due to Google-bot-spiders doing tons of simultaneous searches and eating all our memory). Now that everything is smooth on the new server I don't get any. Still, I will shortly block the Google-bots out of certain areas just to be sure all our resources are dedicated to people rather than spiders...

Paul Kloeden
Pro

I won't pretend to understand all that technical stuff just extend my thanks to someone who obviously does. Thanks Peter.

Doug Block
Host

Yep, we're just creepin' and crawlin' with spiders and bots here.

Mikal Jakubal
Pro

One of which seems to have built a web in the little bit of code that resets the already-read topic lists when I click on Topics. Was that clear? Here: I read the new posts in a topic, click Topics, but when the Topics page comes up, the topic I just looked at still has the circle with the number of unread posts in it. Just so you know...

Ben Kempas
Pro

I found out that the Skype extension for Firefox (at least on Win XP) plays havoc with a number of websites, including The D-Word. For example, I couldn't open image attachments. Disabling the extension fixed my problems.

Lenville O'Donnell
Pro

Anyone know where, in Seattle, on a Saturday afternoon (for an out of town Monday a.m. shoot, so we need by Sunday), one can get an XD Cam disk? have tried all the usual suspects (companies) to no avail. Thanks...

Ben Kempas
Pro

Humbly accepted. Believe me, having to play a topic cop here works against my nature. If I wasn't a bloody co-host, I would get sidetracked all the time. Like, I could really start one of my XDCAM rants now... I learned to hate the cameras, so I really hope you didn't find that disk. ;-)

Zack Arnold
Pro

I don't understand how the posting works on this site. It's impossible to follow any thread or specific question. It's just one giant heap of responses, but how do I track those responses to the original question? The main topic page is well organized, but if I go to any section, all I see is hundreds of pages of responses with no way to find any of the information I'm looking for. If I'm using the site incorrectly, please advise.

Doug Block
Host

try the search engine, zack. and, yes, obviously this place works better for those who come here regularly and participate in the discussions.

Doug Block
Host

Apologies to everyone for the site being down most of past 24 hours. Peter will hopefully have an explanation soon, and we'll do what we can to find a more stable web hosting situation.

Ochen Vincent
Fan

Hi Doug,
This is Vincent Ochen, Hope all is well.
I have embarked on reserching on Vanishing African tribes, its the loss of culture which is a principle cause of this.
lets hope a commercial TV station can help put into reel.

Kind Regards,

Vincent

Doug Block
Host

Fingers crosed, Vincent. But this is the Help topic. Anything you need help with?

Mark Barroso
Pro

I tried to search d-word with "exclusive + contracts + subjects" and it did one that brought up any of the words instead of posts that contained all of the words. Is there another way to do this?

Erica Ginsberg
Host

Mark, you need to not have spaces between your plus signs. When I did that, however, it brought up no posts with all those words, so you may wish to try some other word combinations.

Peter Gerard
Pro

The search algorithm uses a natural language search, so adding "+" won't do anything. You can search for a phrase by putting it in "quotes" or you can just search for a few words and it will do its best to find relevant results. They come in order of relevance so if there are any posts with all 3 words they should be nearer the top.

Jo-Anne Velin
Pro

Peter, can you add these instructions to the formatting drop-down, please? Perhaps others, like me, will forget about using quotation marks when they need to connect the words. I had tried the + a few weeks ago too. .

Ben Kempas
Pro

Not sure what "formatting drop-down" you're talking about, but we could add a few lines about searching in our Help section or directly on the Search page.

Nigel Walker
Fan

She's referring to the small blue circle with the question mark inside at the top right hand side of the post window. You click it and a window titled 'formatting' drops down.

Ben Kempas
Pro

Well, that's for formatting your posts. It would be the wrong place to put information on searching.

For the meantime, just remember that it's the same as with Google: phrases need quotation marks.

Jo-Anne Velin
Pro

That's what I meant Nigel – or as you suggested Ben, a note in the advanced search spot at the top of the page.

Alysa Nahmias
Pro

I'm not sure which topic to use to post this info:

I have received an email from colleagues in Cuba about a fabulous small, independent festival there called the FESTIVAL DE CINE POBRE. The festival is held annually in the town of Gibara, in Oriente... and that town was absolutely destroyed by hurricane IKE. The festival organizers have sent an international call for assistance of any kind, addressed specifically to the international filmmaking community. I want to post this info somewhere on D-word so that perhaps we can brainstorm about fundraising to help out this festival, the filmmakers who run it, and the people of Gibara.

Please let me know if this is appropriate for D-Word, and if so, where to post it. Thanks!

Doug Block
Host

Hmm, I guess the Festivals topic would be best, Alysa.

Suzanne Cohen
Pro

Hi,
I have just finished an MA course in documentary film making. I made my dissertation film in a prison in the UK. The prison director has praised the film but has said that she does not want the film to be show publicly.
What I would like to know is – can women in prison give consent if they sign release forms. Some of the women were mentally ill – does this mean the prison would have to sign the release form as their legal guardian.

I would appreciate any advice on this issue,
Suzanne

Ben Kempas
Pro

That's a question for the Mentoring Room . As I said just before, this topic is for help using The D-Word's software.

Le Sheng Liu
Pro

Is there any way I can retrieve a copy of my Submission to Become a D-Word Member? I haven't received a response yet, but either way, I just wanna keep it for my records. Is that possible?

Ben Kempas
Pro

You can access the information in your profile.
John has just responded and made you a member.

Mark Barroso
Pro

If I hit preview for a post I've written it never loads.

Ben Kempas
Pro

What's your browser, operating system, versions, contents of posting?

Doug Block
Host

Yeah, maybe it just doesn't like what you're saying.

Mark Barroso
Pro

I'm still having the problem with the preview function. I'm using Firefox 2.0.0.18 on Windows XP and it happens regardless of topic, length or content – flattery, sarcasm, dumb puns, even buying drinks. I see the loading wheel spinning, but it never actually loads. If I stop it, I lose everything I've written.

Maybe it thinks I'm so brilliant I should post directly without second thought, but I doubt it.

Ben Kempas
Pro

I'm on Firefox 3.0.4 on XP and can't reproduce your problem. I'll notify Peter. In the meantime, consider updating your browser...?

Peter Gerard
Pro

I agree, the best thing would be to move up to Firefox 3. I recently trouble-shooted several friends' PCs and they were using Firefox 2 and Win XP and could no longer access some websites. This appeared to be after a recent upgrade in Firefox, which judging by the release dates was 2.0.0.18. Upgrading to the current version of Firefox 3 fixed the problems.

Mark Barroso
Pro

Interesting. I just clicked on "check for updates" and it said there were none available. Maybe they're just not available to ME. I'll go to the website. Thanks for the tip.

Mark Barroso
Pro

This is a test of the Firefox 3.0. Damn, it worked! You guys are gods. I wonder why 2.0 never told me there was a 3.0 update. Perhaps that's why there is a 3.0. Thanks everyone.

Peter Gerard
Pro

For some reason Firefox 2.0 just checks for updates along the 2.0 line and it probably updated itself 2.0.0.18 which is what I'm guessing caused your problems... It is strange that they wouldn't automatically encourage people to upgrade to 3.0...

Andy Schocken
Pro

It's annoying to have to type in my full login every time i check out the site. I don't know too much about cookies and all that, but Safari remembers my login info for most sites- any way I can do that with d-word?

Marj Safinia
Host

Yes, especially for those of us who are iPhone users too. I like to look at D-Word on my phone when I'm waiting somewhere, or have time to kill out and about, and it's a real drag from that perspective. Fancy designing a D-Word iPhone app, Peter? :)

Ari Mark
Fan

Where can I post a production question?

Christopher Wong
Pro

a few things mark...

1) you should ask production questions here: Mentoring Room
2) the "Help" section is only for technical issues with this site
3) you should sign up with your full name (not just "Mark A")

good luck with your postings!

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